“The most important single ingredient in the formula of success is knowing how to get along with people.”Theodore Roosevelt
We often look at successful people and think, they are really lucky to be where they are or it must have been the right place and the right time for them. In fact anyone can be successful it’s just takes some application.
Dealing with conflict doesn’t come easy for some people but it is an
art that can easily be learnt and will get you far in life. Following these 3
simple steps will help you negotiate your way through any conflict and result
in a WIN-WIN situation.
1.
Listen actively
The art of being a good negotiator is being
able to listen to other people’s ideas before expressing your own thoughts and
opinions. Listening to someone actively will make them more likely to listen to
your ideas after.
To
listen to someone actively you must show them that you understand:
That they feel strongly
What they feel strongly about
Why they feel strongly about it and PAUSE
to let them respond.
2.
Win yourself a hearing
Now that you have shown that you have
understood the other parties feelings you should now have the chance to explain
your own feelings. While doing this you should refer back to their points and
make your points firmly but stay friendly.
3.
Work to a joint solution
To come to a joint solution you must now
seek their ideas and build on their ideas. Then you can and offer your ideas. It
is important to remember to not remain focused on your own ideas and your own
personal goal. From this you can construct a solution from everyone’s needs: WIN-WIN.
