How to be successful: 3 golden rules every person must know about dealing with conflict in the business world

“The most important single ingredient in the formula of success is knowing how to get along with people.”

Theodore Roosevelt

We often look at successful people and think, they are really lucky to be where they are or it must have been the right place and the right time for them. In fact anyone can be successful it’s just takes some application.

Dealing with conflict doesn’t come easy for some people but it is an art that can easily be learnt and will get you far in life. Following these 3 simple steps will help you negotiate your way through any conflict and result in a WIN-WIN situation.   

1.      Listen actively

The art of being a good negotiator is being able to listen to other people’s ideas before expressing your own thoughts and opinions. Listening to someone actively will make them more likely to listen to your ideas after.

 To listen to someone actively you must show them that you understand:

That they feel strongly

What they feel strongly about

Why they feel strongly about it and PAUSE to let them respond.

2.     Win yourself a hearing

Now that you have shown that you have understood the other parties feelings you should now have the chance to explain your own feelings. While doing this you should refer back to their points and make your points firmly but stay friendly.

3.     Work to a joint solution

To come to a joint solution you must now seek their ideas and build on their ideas. Then you can and offer your ideas. It is important to remember to not remain focused on your own ideas and your own personal goal. From this you can construct a solution from everyone’s needs: WIN-WIN.

Next time a conflict occurs use these 3 golden rules for negotiation and let me know if you get the desired WIN-WIN.